Contact information
We'd love to hear from you! Whether you have a question about your order, need help choosing the right product for your pet, or just want to say hello, our team is here to help.
Get in Touch
Email: support@kartlyon.com
Response Time: We typically reply within 24–48 hours (Monday–Friday)
Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM
Saturday – Sunday: Closed
Before You Reach Out
For faster help, please have your order number ready if your inquiry is related to a purchase.
Frequently Asked Topics
- Order status & tracking
- Returns & exchanges
- Product questions
- Shipping information
- General feedback
We value every message and are committed to making sure you and your pet have the best experience possible with Kartlyon.